OSSY Group Delivery Information

From Eastleigh Wholesale Market to Your Business

OSSY Group coordinates wholesale order collection, transportation and delivery from approved wholesalers and suppliers in Eastleigh, Nairobi, to business buyers across Kenya.

Our goal is to make buying from Eastleigh’s wholesale market more convenient by helping customers source products online and receive their orders through one coordinated marketplace.

1. Same-Day Delivery — Eastleigh and Surrounding Areas

Orders placed before 5:00 PM (17:00) are eligible for same-day delivery within Eastleigh and designated surrounding areas.

Same-day delivery is subject to:

• The customer’s delivery location being within our service area.
• Product availability and supplier preparation time.
• Order cut-off times and transport availability.
• The delivery estimate confirmed at checkout.

Orders placed at or after 5:00 PM are not covered by the standard same-day delivery commitment.

2. Next-Day Delivery — Other Destinations Across Kenya

For destinations outside Eastleigh and its designated surrounding delivery areas, OSSY targets next-day delivery.

This service is designed to help businesses across Kenya access products sourced from Eastleigh’s wholesale market without needing to travel to Nairobi.

Delivery depends on:

• The destination and available transport route.
• The time the order is placed and confirmed.
• Product availability and supplier preparation.
• Transportation schedules and other operational conditions.

The estimated delivery date should be confirmed at checkout before the customer completes the order.

3. Delivery Charges

Delivery fees depend on the destination, order and applicable transportation arrangements.

Customers must be shown the applicable delivery charge before confirming their order.

4. Orders Containing Products from Multiple Eastleigh Wholesalers

Where an order contains products from multiple suppliers, OSSY coordinates supplier collection and consolidation where the logistics arrangements permit.

Our aim is to make it easier for buyers to source products from different Eastleigh wholesalers through one marketplace and one coordinated fulfilment process.

The delivery estimate should take into account the preparation and collection requirements for the order.

5. Order Tracking

Customers can use the available order-tracking feature to follow their orders through the fulfilment process.

Depending on the stage of the order, updates may include:

1. Order placed.
2. Payment confirmed, where applicable.
3. Supplier preparing.
4. Goods collected from Eastleigh suppliers.
5. Order consolidated, where applicable.
6. In transit.
7. Out for delivery.
8. Delivered.

6. Delivery Problems and Claims

If an order is delayed, incomplete, damaged or incorrect, contact OSSY customer support with your order number and relevant details.

OSSY will review the issue and advise on the applicable resolution under its published delivery and claims policies.

7. Important Delivery Information

Same-day and next-day delivery are service targets for eligible orders and destinations. Availability must be confirmed at checkout.

OSSY aims to provide clear delivery estimates and reliable transportation while keeping customers informed about their orders.

OSSY Group — Bringing Eastleigh Wholesale Market to Businesses Across Kenya.