Frequently Asked Questions

OSSY Group is an online wholesale marketplace focused on Eastleigh’s wholesale market in Nairobi. We connect approved Eastleigh wholesalers and suppliers with retailers, traders, resellers and businesses across Kenya. We also sell our own OSSY-branded products, particularly boys’ wear and men’s wear.

OSSY aims to make sourcing from Eastleigh more convenient. Instead of travelling to Eastleigh or contacting multiple wholesalers individually, buyers can browse available products and place wholesale orders through one coordinated marketplace.

Our marketplace is designed for retailers, shop owners, traders, resellers, online sellers and other businesses purchasing products in wholesale quantities.

The purpose of OSSY is to make Eastleigh wholesale products accessible to buyers who cannot easily travel to the market. You can browse available products online and arrange an order through the marketplace, subject to the ordering and delivery services available.

Yes. In addition to operating the marketplace, we sell our own OSSY-branded products, particularly boys’ wear and men’s wear.

You can browse available products across categories such as clothing, shoes, bags, fabrics, household goods and other wholesale categories. Availability depends on the products listed on the marketplace.

OSSY is a wholesale-only marketplace. Each product has its own minimum order quantity, which must be met before ordering.

The MOQ is the minimum number of pieces or units you must purchase for a particular product. It is displayed on the product page.

A pack or carton quantity indicates how products are grouped for wholesale purchasing. Check the product page for the applicable pack size and ordering requirements.

OSSY is designed to support orders containing products from multiple approved suppliers. We aim to coordinate supplier collection and consolidation where the logistics arrangements permit.

Yes. Products listed on OSSY are intended for wholesale purchasing. Each product page should show its wholesale price, minimum quantity and pack requirements.

Check the stock availability displayed on the product page. If you need confirmation before placing a large order, contact OSSY customer support.

OSSY is our own brand, under which we sell clothing products, particularly boys’ wear and men’s wear.

Browse the dedicated OSSY Brand category on the marketplace, where available products should be listed with their prices, sizes, minimum quantities and other relevant details.

Yes. You can purchase available OSSY-branded products according to the wholesale prices, minimum order quantities and pack requirements shown on the relevant product pages.

OSSY-branded products are sold under our own brand. Other products are offered through approved wholesalers and suppliers in Eastleigh’s wholesale market.

The marketplace is designed to support M-PESA and Cash on Delivery for eligible orders. Available payment methods will be displayed at checkout.

Cash on Delivery may be available depending on your destination and order eligibility. Check the options displayed at checkout before placing your order.

Delivery charges are separate unless stated otherwise. The applicable delivery fee should be displayed before you confirm your order.

Once payment has been verified, your order should be updated accordingly. Keep your M-PESA confirmation message until your order is completed.

Yes. Orders placed before 5:00 PM (17:00) are eligible for same-day delivery in Eastleigh and designated surrounding areas, subject to delivery coverage, product availability, supplier preparation and transport availability.

Orders placed at or after 5:00 PM are not eligible for the standard same-day delivery commitment. Your estimated delivery date will depend on your destination and the available delivery service.

OSSY targets next-day delivery to other destinations across Kenya, subject to route availability, order cut-off times, supplier preparation and the delivery estimate confirmed at checkout.

Same-day delivery is available in Eastleigh and the designated surrounding areas covered by OSSY’s delivery service. Enter your delivery destination at checkout to check eligibility.

Delivery charges depend on the destination, order and applicable transportation arrangements. The applicable fee should be displayed before you confirm your order.

OSSY aims to coordinate collection and consolidation of products from multiple suppliers where the logistics arrangements permit. The delivery estimate should account for supplier preparation and collection requirements.

Use your customer account and the available order-tracking feature to check updates on order preparation, collection, transportation and delivery.

Contact OSSY customer support with your order number and details of the issue. OSSY will review the matter under the applicable delivery and claims policy.

Cancellation depends on the order’s payment and fulfilment status. Contact OSSY as soon as possible. The applicable cancellation policy will determine the available options.

Damaged, incorrect or missing goods should be reported to OSSY customer support. Returns, exchanges and refunds are subject to the published returns policy.

Wholesalers and suppliers operating in Eastleigh can apply through the supplier registration section of the website. Applications are subject to OSSY’s review and approval.

OSSY is designed to coordinate ordering, payment and delivery through the marketplace, reducing the need for buyers to make separate arrangements with individual suppliers.

Use the contact information and customer support channels published on the OSSY website. Include your order number when asking about an existing order.