Returns & Refunds

Damaged, incorrect or missing goods should be reported to OSSY customer support. Returns, exchanges and refunds are subject to the published returns policy.

Reporting a problem with your order

If an order is delayed, incomplete, damaged or incorrect, contact OSSY customer support with your order number and relevant details. OSSY will review the issue and advise on the applicable resolution under its published delivery and claims policies.

Cancelling an order

Cancellation depends on the order’s payment and fulfilment status. Contact OSSY as soon as possible. Orders that have not yet been confirmed can be cancelled from your order page.

The full returns and refunds policy is being finalised and will be published here.